meilynn.com

This is a GREAT work from home opportunity! Blue Cross and Blue Shield of Massachusetts is hiring: Member Service Representative - Work From Home!

Today’s healthcare industry — dynamic and changing at a fast pace. Recruiting talented people can mean the difference between success or failure. At Blue Cross and Blue Shield of Massachusetts, our record of achievement represents a history of hiring the best people we can find, and then challenging them to excel. It’s the kind of environment that enables us to give our best to the consumers we serve, and at the same time, work to the potential of those who work for us.

Blue Cross Blue Shield of Massachusetts is an Equal Opportunity Employer/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

e-Working is defined as the capability to work seamlessly from home electronically, full-time (5 days) when it meets both the needs of the business and of the associate. The functions set out herein can be accomplished in an e-Working arrangement. However, the decision as to whether an e-Working arrangement is appropriate for a particular job or for a particular associate is based on the unique facts of each situation and, ultimately, is within the discretion of the leader.

As the primary contact for our customers, the Member Service Representative is one of the most important positions at Blue Cross Blue Shield of Massachusetts. Our ability to provide outstanding service to our members continues to be a top goal for every associate at Blue Cross Blue Shield of Massachusetts.
This e-working arrangement includes a comprehensive learning curriculum allowing associates, after successful completion, the ability to field member inquiries in an appropriate workspace within your home. This training is held Monday through Friday and will be facilitated through multi-media e-learning vehicles.

• Available shifts are Monday through Friday 9am to 5pm, 9:30am to 5:30pm and 10am to 6pm.

Values

• Provide a high level of service to both external and internal customers
• Creative problem solving within a team environment
• Desire to create a caring atmosphere for customers
• Flexibility and willingness to change as business needs change within the division
• Take ownership of work
• See opportunity in the unexpected

Major Responsibilities

• Consistently provide members with exceptional customer service
• Assisting internal and external customers via incoming telephone calls
• Actively listening to customers and responding appropriately
• Utilizing the BCBSMA computer system to look up and record information regarding a customer’s account
• Investigating and resolving member inquiries through correspondence and computer research
• Advise customers regarding policy and benefit information for multiple health plans
• Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions
• Contribute to a team effort to meet or exceed service, production and quality goals
• Identify errors and implement solutions with team members and leaders
• Meeting and exceeding daily, weekly and monthly performance goals

• College degree or comparable experience necessary
• Fluency in English required, proficiency in other languages preferred
• 2 plus years of successful work experience in a customer focused environment, direct customer contact preferred
• Prior experience assisting members and/or providers with telephone inquiries
• Basic knowledge of personal computer operations, software packages and experience in Windows
• Excellent organizational, problem solving, communication and interpersonal skills

Position Information

Location: Telecommute

Job Category: Customer Support/Client Care

Apply Now

Westat is hiring At-Home Telephone Data Collectors.

Accolade Support is hiring Call Center PC Desktop Support Agents.

More about At Home Telephone Data Collectors Position from Westat website:

Telephone data collectors administer questionnaires over the telephone. They read the questions aloud clearly and distinctly, and record the respondent’s answers accurately. Our studies are typically conducted in English but often require individuals who can also conduct the study in other languages, including Spanish, Mandarin, Cantonese, Vietnamese, and Korean. Telephone data collectors are paid on an hourly basis.

English-speaking data collectors start at $8.25 per hour. Bilingual (English/Spanish) data collectors start at $10.25 per hour. Data collectors working weekend hours (Saturday and Sunday) receive an additional $2.00 per hour.

To be eligible to work as a telephone data collector from your home, you must meet the following requirements:

• Able to establish rapport, follow a script as a conversation, and complete surveys with selected respondents.
• Have a quiet home work environment during scheduled work and training hours.
• Own a reliable Windows-based PC computer.
• Have moderate computing skills.
• Able to be on the Internet (cable or DSL) and on a landline telephone at the same time.
• Own or obtain a corded telephone with a hands-free, corded headset (no cordless, VOIP, or cell phones are permitted).
• Able to work a minimum of 15 hours a week – either day, evening, or weekend hours.”

Click Here to start the application process by answering some questions.

More about the Call Center PC Desktop Support Agents at Accolade website:

We are looking for bright and energetic 100% Telecommute - PC Desktop Support Agents.

Position Title: Call Center Agent
Position Type: Contract - Full Time or Part Time
Compensation: $8.25 to $10.00 per hour
Start Date: Immediately

Applicants should possess ALL of the following skill sets:

Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications (with training).

Sales skills - The ability to sell products and services to a wide variety of markets to inbound callers.

Customer service skills - Working with callers who may be frustrated or upset that something hasn’t gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must.

Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position.

To qualify for this position you must have, or obtain the following:

1. A U.S. based home telephone number. (No cell phones or VOIP phones)
2. A corded telephone set with a headset. (No cordless phones)
3. A PC with Windows 98, or 2000, or XP
4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections)
5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background

Parameds (http://www.parameds.com) is hiring, email your resume to joinus@parameds.com, with an expressed interested cover letter.

The job is phone work (but flexible) - outbound calls to medical facilities requesting medical records for patients who have applied for life insurance, disability insurance, long term care insurance and health insurance, or those who have died and need records for the death claim , and whatever other reasons an insurance agency might need records for. Work is consistent, pay is “case” based. A great work at home job!

Google has Quality Rater - English Language opening again, along with other languages. pay is around $15/hour. Bachelor’s degree or equivalent required. Great work at home job. check out their website here:

http://www.google.com/support/jobs/bin/topic.py?dep_id=1094&loc_id=1628

This is a very good work at home job opportunity, in my opinion.

This is not an Independent Contractor job, it’s an employee job with paid training, competitive salary, health benefits (medial and dental) and paid vacation.

Hope more Fortune 500 companies start offering work at home job positions.

Apply Here and learn the detail of of this job.

American Airline currently is hiring full time home-based reservation representative at locations of: Cary, NC, Dallas/Ft. Worth, TX, and Tucson, AZ metro areas.

Here is the link: http://www.aacareers.com/us/…

Where you will see at the bottom of the job category: Reservations Respresentative.