EMBARQ Hiring Work At Home Tech Support Asst.

September 24, 2009 - By - 8 Comments

TECH SUPPORT ASST-WAH-0006083
Description

This position can be filled in the following states based on all requirements listed below: FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, PA, SC, TN, TX, VA, WY

This is an “At Home” position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, EMBARQ Work at Home employees must reside within EMBARQ phone service territory.

CenturyLink is a leading provider of high-quality voice, broadband and video services over its advanced communications networks to consumers and businesses in 33 states. CenturyLink, headquartered in Monroe, La., is an S&P 500 Company and expects to be listed in the Fortune 500 list of America’s largest corporations. For more information on CenturyLink, visit https://embarq.taleo.net/careersection/10000/jobdetail.ftl?lang=en&job=0006083&src=JB-10142

CenturyLink will continue to operate under the names CenturyTel and EMBARQ in those respective legacy markets until the completion of our branding initiative later in 2009.

Representatives serve as the primary contact for local residential customers experiencing problems with various EMBARQ communications services such as voicemail or high speed internet. Contact with customers will require analyzing, troubleshooting and resolving complex technical and support issues. In addition, representatives are expected to educate customers about EMBARQ products and services such as local residential services, bundled packages, high speed internet and long distance services.

*Please note, the starting salary for this position is $18,792.00($9.00/hour). After successful completion of 4 week training and testing, salary will increase to $20,880.00 ($10.00/hour). Non-negotiable

Qualifications

* Exceptional customer focus with an emphasis on enhancing the customer experience
* Ability to work self sufficiently and effectively in a home-based work environment
* Good oral and written communication skills
* Ability to handle a high volume of phone calls in a structured environment
* Proficient PC Windows based computer skills
* 1+ year post high school combination of education and work experience
* 1+ year of customer contact experience
* Must be able to attend mandatory 4 week virtual instructor led training class. Class hours are Monday-Friday 9 am-6 pm EST.
* Must be available to work a flexible full time schedule within the hours of operation: Monday – Sunday (7 days) 6 am – 12 am EST

Preferred:

* Prior experience in a customer focused environment
* Experience in an inbound or outbound call center

As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below:

Systems Requirements:

1. At Home Representatives are responsible for having access to the following minimum technical requirements for work in this position:

* PC with a minimum of Windows XP, 1.5 Ghz Processor, GB RAM ( Must be physically connected to router or modem using Ethernet cable)
* Latest virus and spyware software (no trial software allowed and must be up to date)
* USB Webcam
* PC headset and microphone
* DVD player
* Must have EMBARQ Telephone Service (your phone line will be in use during the hours scheduled to work)
* Must have EMBARQ High Speed Internet service, minimum speed (1.5 Mbps)
* Must purchase Telephone, Headset & Amplifier (Approx value $100 – more information provided during training)

2. Must meet the following Embarq physical/logistical requirements for “at home” work in this position:

* You are responsible for establishing a dedicated work place in your home, or work location (free of background noise and distractions)
* Live in EMBARQ territory

This position requires an online assessment as part of the application process. The online assessment will take approximately 30 minutes to complete.

Be an integral part of the action and grow with us as we lead the communications industry into the future. So take command of your career: submit your interest today!

We believe in investing in our employees. Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning.

We are proud to be an EEO/AA employer. We value diversity and maintain a drug-free workplace.

Job
-Customer Care & Repair
Primary Location
-US
Other Locations
-NEW JERSEY, KANSAS, NEBRASKA, MISSOURI, TEXAS, INDIANA, MINNESOTA, TENNESSEE, OHIO, NEVADA, WYOMING, VIRGINIA, PENNSYLVANIA, NORTH CAROLINA, SOUTH CAROLINA
Schedule
-Full-time
Job Posting
-09/03/2009
Job Type
-Regular
Relocation
-No
Targeted Annual Sales Commission
-N/A

8 thoughts on “EMBARQ Hiring Work At Home Tech Support Asst.

  1. Antonina Powell says:

    I have plenty of customer service experience, including inbound and outbound call center experience. I also have experience with Microsoft products. I would appreciate the link to your application or information on applying. Thank you for your time.

    Antonina Powell

  2. Linda Glover says:

    Hi, My Name is Linda Glover and I am interested in working for Embarq, I have worked for LiveOps as a Customer Service Rep, and NTI(National Telecommuting Inc) as Technical Support Agent for a company call WindStream. I am looking for long term part-time work. I hope you consider me for employment.
    Linda Glover

  3. peter golburgh says:

    saw ad for tech support; says applicant needs to have Embarq phone and internet; does this mean we have to change carriers/

  4. kira says:

    i need the link to do the job app please send it to my email

  5. Froilan Ostaco says:

    Hi, I’m froilan Ostaco, from the Philippines, i’ve been work for almost 3 year at Iqor Philippines we handle Centurylink (formerly Embarq) U.S. Account.. my job is to analyze and review the financial of said acct. As far as the research question, I found that using facts and an ingenious solution. I’m not trying to be biased, this is just the info I have based on my personal experience with Embarq acct. I will try it and see how it works because I need to earn extra money. please.. consider me as one of your new agent work at home..
    thank you and more power to your organization.

  6. kwan hilton says:

    Hi my name is Kwan Hilton im am currently not working right now im also in school for business. Im seeking work right now. I am also computer literate you can also reach me at khilton10@comcast.net

  7. Mei says:

    Hi Aydrean, CentryLink (former Embarq) is hiring work at home tech support right now.. please see my latest post about this job. Good luck to you!

  8. Aydrean Carter says:

    hi, my name is Aydrean Carter. I’m a stay at home mom, who attends two hour classes three days a week. I’m very interested in the work at home positions that your company offers. I have eight years experience in customer service. I also type 65 words a minute, and I also use data entry software on a daily basis. I understand that there are qualifications that must be met, but I was interested in finding out if the position is currently open. Thankyou for your time.

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