American Express Customer Care Professional – Work At Home

American Express is hiring Home Based Customer Care Professionals.

Responsibilities include, but are not limited to:

• Deliver extraordinary customer care by responding to questions concerning customer accounts
• Exceed customer expectations by delivering solutions based on products and services tailored to Amex cardmembers
• Grow and nurture customer relationships on each and every call that result in measurable cardmember value
• Work independently in a home base environment while providing the highest level of customer service to Amex customers
• Document necessary account information
• Maintain acceptable performance standards, including effectiveness, efficiency and quality

Hiring in following locations:
Alabama – Arkansas – Arizona – Colorado – Connecticut – Florida – Georgia – Idaho – Illinois – Indiana – Iowa – Kansas – Kentucky – Louisiana – Maryland – Michigan – Minnesota – Missouri – Nebraska – Nevada – New Jersey – New York – North Carolina – Oklahoma – Oregon – Pennsylvania – South Carolina – South Dakota – Tennessee – Texas – Utah – Virginia – Washington – Wisconsin – Wyoming

Preferred Qualifications:

• Successful experience in financial, insurance, banking or hospitality service industry is strongly preferred with a passion for building customer loyalty
• Demonstrated successful sales experience that is focused on the customer
• Experience preferred in providing service through a specific channel such as phone, email ,chat or previous work at home agent experience

Schedule Requirements:

• Schedules will be fixed and 40 hours weekly.
• Time off will be available/approved based on current call volume demands.

Additional System Requirements

• High Speed Internet with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
• Dedicated and separate analog landline phone (no VOIP- voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.)

Click here to view and apply for the job at American Express website

Work at Home Patient Service Representative

Kelly Service has an opening position of Work at Home Patient Service Representative. This is an entry level, part-time and telecommute  job. Pay is $7.5 per hour.

Job Summary:

• The Patient Services representative (PSR) will be responsible for answering toll free line(s).
• PSR’s will provide information to patients interested in receiving dentures, partials, and/or extraction services.
• Every call where applicable should be offered a brochure along with correct and complete information. Every caller should be given the following information:Fees, Time to Arrive, Method of Payment, Special Messages, Vacation/Holiday information, offer a Brochure, and give them directions to the office.
• In addition, PSR’s must ask every patient “How did you hear about the practice?”
• PSR’s must have excellent communication skills and the ability to handle a high volume of calls.

Requirements Needed to Work From Home:

• Computer
• High Speed Internet
• Land line phone and free long distance or willingness to incur those charges if you live out of the local area
• Headset and Phone (employee purchases)
• Word and Excel
• Printer, Ink, Paper (employee supplies)

For more information and how to apply for this job, please click here.

Convergys Hiring Customer Service Associates Work at home

Convergys is hiring customer service associates. This is a full time position. The first 9 weeks of employment will be in training on site in Waco, Texas. After the first 9 weeks, the representative will work from home.

Education & Professional Certifications:
High school diploma or equivalent experience.

Requirements include:

• Wired Internet Service (Satellite or Wireless is not acceptable.)
• Ability to directly connect (i.e. no wireless routers) the Convergys TCA equipment to a working ISP with minimum speed requirements of 500 kbps (.5mb)upload and 1500 kbps (1.5mg) download speeds for Cable and DSL
• Ability to meet the CVG Home Agent Voice Quality Test requirements of 3.8 or higher
• Separate area defined for a working environment free of noise and distractions to include other family members, children and pets
• A wired router with at least 2 free Ethernet ports to connect the Wyse terminal and hard phone unit. (Recommended routers are Linksys, Belkin, Cisco, or Netgear)
• 1 ethernet cable to support the set up of the Wyse terminal and hard phone unit
• PC monitor to connect to the Wyse termina
• Chair, desk or sturdy table to place TCA equipment and phone
• Locks to secure doors and windows to prevent inappropriate access to TCA equipment

You will be interacting with customers via inbound or outbound calls for the purpose of resolving routine problems with products or services. Check out this job ad on CareerBuilder if you are interesed.

Convergys is listed on my Work at Home Directory – Work At Home Jobs -Customer Service. It’s a good company who offers benefits to employees.

DionData Solutions – Data Entry Professionals

DionData Solutions is accepting applications for Data Entry Professionals.

Qualifications:

• Must type at least 60 wpm with accuracy.
• Computer Skills including internet, e-mail, e-mail attachments, downloading and uploading files.
• Candidate will ensure that projects stay on schedule with the ability to manage multiple projects simultaneously.
• Relies on experience and judgment to plan and accomplish assigned goals.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.

Requirements

• Home Desktop Computer (Dual monitor/computers a plus).
• Stable Internet Connection (Cable or DSL a plus).

More information about this position and the company

DionData Solutions is on my Work At Home Directory, is a legitimate company.  As far as I know they do not have open position very often. If you are a experienced data entry professional, I think this is a good work at home job position.

CenturyLink is Hiring Data Technical Specialist

This is a full time position, work from home, and can be filled from following states:

FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, PA, SC, TN, TX, VA, and WY

Here is more information about this job:

Starting base pay for ALL current employees who transfer to this position will also be $22,968 ($11.00/hr) non-negotiable.

*Bilingual Candidates are Strongly Encouraged to Apply*

This is an “At Home” position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, CenturyLink Work at Home employees must reside within legacy EMBARQ phone service territory.

Job Requirements :

As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below:

• Strong knowledge of Microsoft Windows, MAC, OS drivers, and familiarity with TCP/IP protocols
• Strong knowledge of PC hardware/software and familiarity with data products and services
• Excellent customer service skills
• Ability to work self sufficiently and effectively in a home-based work environment
• Ability to consistently handle a high volume of customer calls in a professional manner throughout the workday
• Previous technical support experience is preferred

Systems Requirements:

1. At-Home Data Technical Specialists are responsible for having access to the following minimum technical requirements for “at home” work in this position:

• PC with a minimum of Windows XP (Must be physically connected to router or modem using Ethernet cable)
• 1.5 GHz Processor
• 1 GB RAM
• USB Webcam
• PC headset and microphone
• Latest virus and spyware software (trial software not allowed; must be up to date versions)
• Must have legacy EMBARQ telephone service (your telephone line will be in use during scheduled work hours)
• Must have legacy EMBARQ High Speed Internet Service, minimum speed (1.5 mbps)
• DVD Player
• 19″ Monitor is strongly recommended
• Must purchase Telephone, Headset and Amplifier (Approx value $100); more information provided during training

2. Must meet the following CenturyLink physical/logistical requirements for “at home” work in this position:

• You are responsible for establishing a dedicated work place in your home, or work location
• The work place is to provide adequate work surface and be free of background noise and distractions
• During assigned work hours you must make arrangements for child care and ensure that pets or others cannot be heard by customers.
• Live in legacy EMBARQ service territory
• Must be able to work within center hours: Mon-Sat 6 am-2 am ET, Sun 8 am-12 am ET. Employees will have an opportunity to bid on hours and days off each quarter based on seniority

Applicants may be required to take a job-fit assessment, administered online immediately after applying. This assessment will take approximately 25 minutes to complete.

To apply for this postion, please visit CentryLink website:

https://centurylink.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=6047&lcid=en-US