Asurion Hiring At-Home Customer Service Representative

Asurion, currently is hiring work at home customer service representatives. Details as below: asurion

What the job involves:

Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers.

Qualifications:

  • At least 1 year of customer service, retail or call center experience
  • Excellent customer service and communication skills
  • PC literacy (Windows, web navigation) and 25 WPM typing skills
  • Maintaining a noise and distraction-free environment

Time commitment:

Full-time and part-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period).

Required equipment:

  • PC running Windows 7/Windows XP/Vista with sound card, headset jack or external speakers, 10/100 Ethernet and at least two USB 2.0 ports. Processor speed, space requirements and other specifications can be found at AsurionForceAtHome.com.
  • High-speed, hard-wired broadband internet connection. A high speed internet connection that must be able to consistently provide download speeds of 3.0mbps and upload speeds of 384kps. This must be a hard wired service such as DSL/Cable/Fiber; Wireless service or satellite broadband services are not acceptable.
  • Corded phone connected directly to your hard-wired analog phone line in one of the following locations: Tennessee, Colorado, Arizona, Florida, North Carolina, South Carolina, Dallas, Houston, Oklahoma and Missouri. (cordless phones, cell phones and VOIP digital phone services are unacceptable. Some digital providers are approved. In addition, you must be able to disable voicemail, call waiting and/or an answering machine during your scheduled work time.)
  • Telephone headset with noise-canceling amplifier and microphone. Headset with USB adaptor and microphone capable of plugging into your computer

How to apply
If you are interested in this work at home job opportunity, please visit the job listing page for more details and on how to apply. Good Luck!

 

HSN Hiring Work at Home Sale Representatives

HSNHSN currently is hiring work at homes sales representatives in the states of Virgina, Tennessee and Florida. Those are part time or full time positions. They are hiring in the following locations:

Full time and Part time at TN-Nashville
Full Time at Virginia -Roanoke
Part Time at FL-Saint Petersburg

Responsibilities include but are not limited to:

  • Field inbound calls from our customers with potential for extended periods of high volume
  • Maintain a quiet remote work environment free of background noise
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
  • Responsible for promoting sales and upsells – offer alternatives, and closes sales while maintaining rapport with customers

Qualifications

Minimum Requirements & Essential Functions:

  • Must have a high school diploma or GED equivalent
  • Standard telephone service (analog landline) (540 area code) with a wired jack near your computer
  • Work At home phone number must be the home residence
  • Previous experience in sales or customer service
  • Strong PC skills to include: Internet, Microsoft Windows and Outlook
  • Strong organizational, detail orientation and follow through skills
  • Strong communication skills and a desire to make customers happy
  • Ability to connect with the customer and bring excitement to the call

Work at home Technical Requirements:

HARDWARE

  • Windows Vista (Service Pack 2), Windows 7 or 8, Macintosh (OS X 10.6 or later)
  • Minimum Processor Type: Intel, AMD Athlon, AMD Duron, Celeron or Pentium III or better with a minimum processor speed of 1 GHZ (1000 MHz) and a minimum RAM of 1 GB for Windows 7 and Windows Vista
  • 500 MB minimum free disk space
  • Sound Card with Speakers
  • 17″ or larger color monitor capable of displaying a resolution of 1024 X 768
  • Mouse and Keyboard (wireless is allowed). If using a laptop computer, you must have a wired desktop mouse connected to the laptop for proper navigation
  • Headset compatible with your phone and connected to the phone (wireless headset/phone is not permitted)

SOFTWARE

  • Internet Explorer Version 7.0 or higher
  • Anti-Virus protection installed. Please ensure that your chosen anti-virus program does not install a “FIREWALL” option.

SERVICES

  • Employees are responsible for the quality of their connections. If HSN determines that the quality or consistency of the service is not acceptable, the employee will be required to provide a traditional POTS line (non-IP telephone line) within an allotted timeframe determined by Leadership.
  • High speed internet connection with download speed of at least 1 mbps and upload speed of 768K kbps or more (cable modem, DSL or FIOS). No Satellite, Broadband, wireless or Dial Up services
  • Standard copper line phone service from a local phone company or bundled service from your internet provider
  • HSN does not approve the use of carriers such as Vonage, Lingo, Skype, packet8, Sudden link, Embarq, Magic Jack and ATT U-Verse at this time.

If you are interested in this work at home job opportunity, please visit the job listing page here for more information and to apply. Good luck!

 

Sitel Hiring Work at Home Call Ceneter Agent

Sitel currently is hiring Work at home call center agents. Those positions are full time, part time and Bilingual positions (English/Spanish).

Job Description

As a Work at Home associate, customer calls will be routed to your home office. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting.

Clients come from various industries such as financial services, telecommunications, retail, hospitality, and health care. Sitel’s Work at Home team is vital to companys service offerings. As a member of this team of dedicated professionals, you will build a career working for a global leader and enjoy the benefits of working from home.

Requirements

  • Prior customer service experience preferred
  • Sales experience a plus; all projects will involve sales
  • Self-motivated and able to work independently
  • Excellent verbal and listening skills
  • Professional and articulate voice
  • Ability to multi-task in several computer applications at once while holding a conversation with a customer
  • Enjoy working in a fast paced, and at times, hectic environment while maintaining a professional attitude

Home Office Requirements

  • High speed internet (DSL or Cable)
  • Minimum speed requirement – Upload 1.5MBps and Download 1.5MBps
  • Home office free from noise, distractions and interruptions during your shift

How to apply?

If you are interested in this work at home job opportunity, please visit the job posting here for more information and apply. Good luck!

 

NEW Hiring Work at Home Customer Care Representative

NEW Customer Service Companies currently is seeking Work at Home Customer Care Representatives. This is a full time position. NEW

Job Description

The Customer Care Representative is responsible for providing an all-inclusive, comprehensive customer service experience for customers.

This includes using your advanced technical knowledge to provide technical support for programming and/or equipment issues. You’ll answer a wide array of questions and provide education on complex issues, self-resolutions and offer value-added services.

You’ll also need to be able to diffuse customer frustrations by providing solutions and determining service options. The ideal work-from-home team member is focused and organized, has experience in the call center industry, and loves technology and helping others.

Requirements:

  • High school diploma or GED.
  • Flexible to work all shifts as required (evenings, weekends, and holidays)
  • Able to attend each class of the 6-week training period.
  • Have a distraction free, ergonomically satisfactory work environment.
  • Meet all equipment/internet connectivity and phone requirements.
  • Pass a background and drug screen.
  • 1+ years of customer service experience
  • Prior call center experience preferred

Technology Requirements

  • Computer with the following requirements: Windows Vista or greater, 1 GHz Processor or greater, minimum 3 GB RAM, Internet Explorer, Virus Protection Software, Minimum 1 GB of available hard drive space
  • High Speed DSL or Cable Modem Internet Service (Speed should be at least 6.0 MB/s download and 786 KB/s upload)
  • Basic Residential Telephone Service – Analog or Digital (VOIP is not permitted)
  • Corded headset with a noise-cancelling microphone

How to apply?

If you are interested in this work at home job opportunity, please visit the job posting here for more information and apply. Good luck!

 

Intermedia Hiring Remote Customer Support Agents

InterMediaIntermedia currently is hiring remote customer support representatives. This is a work from home full time postion for 40 hours per week with benefits.

Primary Responsibilities:

  • Provide remote support and troubleshooting to Intermedia Hosted VoIP Services customers.
  • Answer incoming phone calls from your assigned telephone queue.
  • Respond to incoming e-mail support requests.
  • Assist new clients with the voice on-boarding process including Local Number Porting (LNP) processes.
  • Recognize trends and report them to senior level engineers.
  • Find and document any new support issues, or product bugs.
  • Work with other team members to resolve active issues.
  • Providing excellent technical support and service to customers.

Required Skills:

  • 1 + years of experience in a call center environment in a technical support role.
  • Excellent analytical and problem solving skills with a strong sense of client commitment
  • Must be a self-starter with proven ability to work proactively and independently
  • Excellent communication (written and verbal) and interpersonal skills
  • Detailed oriented with good documentation skills
  • Ability to work in a team.
  • Knowledge of Basic Telephony, PBX phone systems, SIP, VoIP and Fax desired
  • Experience supporting IP Telephony
  • Experience troubleshooting VoIP environments
  • Experience configuring VoIP telephones
  • Working knowledge of PBX Call flows and phone provisioning.
  • Working knowledge of the Local Number Porting (LNP) process.
  • Understanding of inbound/outbound Caller ID and CNAM.
  • Basic understanding of ISP’s, LAN &WAN technology, including QoS.
  • Working knowledge of Networking, Routers, Firewalls, IP and working with ISPs required
  • Outgoing and vibrant attitude required. Interpersonal skills are a must.

Desired Skills:

  • College degree or equivalent experience.
  • Experience working in a virtual environment.
  • Professional technology certifications such as CCNA, CCNA – Voice, SSCA, SSVVP, etc.
  • Experience with Microsoft Exchange or VMware is a plus.

If you are interested in this work at home job opportunity, please visit the job posting here for more information and apply. Good luck!