Blue Cross Blue Shield is hiring work from home Member Service Representatives

This is a GREAT work from home opportunity! Blue Cross and Blue Shield of Massachusetts is hiring: Member Service Representative – Work From Home!

Today’s healthcare industry — dynamic and changing at a fast pace. Recruiting talented people can mean the difference between success or failure. At Blue Cross and Blue Shield of Massachusetts, our record of achievement represents a history of hiring the best people we can find, and then challenging them to excel. It’s the kind of environment that enables us to give our best to the consumers we serve, and at the same time, work to the potential of those who work for us.

Blue Cross Blue Shield of Massachusetts is an Equal Opportunity Employer/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

e-Working is defined as the capability to work seamlessly from home electronically, full-time (5 days) when it meets both the needs of the business and of the associate. The functions set out herein can be accomplished in an e-Working arrangement. However, the decision as to whether an e-Working arrangement is appropriate for a particular job or for a particular associate is based on the unique facts of each situation and, ultimately, is within the discretion of the leader.

As the primary contact for our customers, the Member Service Representative is one of the most important positions at Blue Cross Blue Shield of Massachusetts. Our ability to provide outstanding service to our members continues to be a top goal for every associate at Blue Cross Blue Shield of Massachusetts.
This e-working arrangement includes a comprehensive learning curriculum allowing associates, after successful completion, the ability to field member inquiries in an appropriate workspace within your home. This training is held Monday through Friday and will be facilitated through multi-media e-learning vehicles.

  • Available shifts are Monday through Friday 9am to 5pm, 9:30am to 5:30pm and 10am to 6pm.


  • Provide a high level of service to both external and internal customers
  • Creative problem solving within a team environment
  • Desire to create a caring atmosphere for customers
  • Flexibility and willingness to change as business needs change within the division
  • Take ownership of work
  • See opportunity in the unexpected

Major Responsibilities

  • Consistently provide members with exceptional customer service
  • Assisting internal and external customers via incoming telephone calls
  • Actively listening to customers and responding appropriately
  • Utilizing the BCBSMA computer system to look up and record information regarding a customer’s account
  • Investigating and resolving member inquiries through correspondence and computer research
  • Advise customers regarding policy and benefit information for multiple health plans
  • Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions
  • Contribute to a team effort to meet or exceed service, production and quality goals
  • Identify errors and implement solutions with team members and leaders
  • Meeting and exceeding daily, weekly and monthly performance goals
  • College degree or comparable experience necessary
  • Fluency in English required, proficiency in other languages preferred
  • 2 plus years of successful work experience in a customer focused environment, direct customer contact preferred
  • Prior experience assisting members and/or providers with telephone inquiries
  • Basic knowledge of personal computer operations, software packages and experience in Windows
  • Excellent organizational, problem solving, communication and interpersonal skills

Position Information

Location: Telecommute

Job Category: Customer Support/Client Care

Apply Now

20 thoughts on “Blue Cross Blue Shield is hiring work from home Member Service Representatives

  1. I currently work at home for Blue Cross Blue Shields of SC/ CGS as a Technical Support Agent and am looking for a career opportunity to continue to work at home in Dallas, TX as this contract is ending at the end of August.

  2. I was looking for a stay at home job I owned my own shop for 4 years experience with customer service an computer skills an work as asstist checker now as well an like talking with others

  3. I would love to be apart of the team I have customer service experience an computer skills as well an very good talking with others I was looking for stay at home job so I can take care of my family more

  4. I would love to work for your company, I have over 20 yrs customer service, data entry and sales, I would be a great addition to your company. I am currently working from home for over 2 yrs now, so I have experience

  5. I really need a work at home job that way I can still take care of my family. I have 10 plus years in customers service and love helping others.

    • I would like to apply for a job working at home with my bad I computer skills and experience in window and statistics. Excel is a portion skills I learned while attending online courses for master degree in special education.

  6. I have 13 + years working in direct insurance billing. Desperate to find a new job. would love to be a home representative. I have all the knowledge that is needed. I have an associates degree in medical equipment, medical transcription and medical records.

  7. I have thirty years of Dental insurance experience and 2 years of Medicale coding and billing. I would love to be able to work from home.

  8. I will retire from public education January 1, 2014, but will need to continue working. I am seeking information regarding a work from home program. My education: Family Studies/Gerontology, BS and Rehabilitation Counselor, MS. Thank you! Deborah Pattillo

  9. I am currently searching for a company for employment to work from home. I stay home with my husband, a dialysis patient that needs supervision for brittle health. Although I am here for emergencies when they arise, I have too much free time. I have a good amount of college education, and office experience. I have taken computer courses, and have successfully completed many nursing/medical courses and have some medical background. I am only interested if you have a legitimate work at home position you need filled. Thank you for your time and consideration, Cindy Pulse

  10. I am seeking employment on a work at home status, the comments of you’re employees leads me to believe West at home, and would be a positive carrier choice. Please contact me for any proof of qualifications and prescreaning. Thank you, Sylvan Grazette Sr.

  11. im interested in what age you hire a great cot. i have 16 year old who have great computer skills.

  12. there are 2 work at home positions I am sureof are legit both have a A+ with the BBB if you are willing to go thru the steps one is also WEST AT I haveworked for both received paychecks and they are very repubable business they just want alot of info like you will go thru backgroung check, Notary republic for signed documents , and alot of paper work but if not anything you would want them to be scanning their aplicants . I would not want to work for a company that just hired anyone.

  13. Openings can tbe found at the following:

    Wishing you much success!

  14. I am an unemployed mother of three looking for a full time work from home job that isn’t a scam. I worked for BCBS of South Carolina for 5 years until I was terminated after having to take time off to have surgery. I loved my job and was hurt on many levels when I was discharged. I know they have work from home positions but I’m not sure how to access them. Can someone PLEASE help???? Now that my children are getting older I what to be able to spend more time with them but still be able to work and this is the only way I see it to be possible. I cliked on the apply link on this page but unfortunately did not find what I was looking for. Please give me some tips on how to find work from home positions that are with ligitamate companies instead the scams that are being run on everyone these days.

  15. I am seeking a job with a reputable job like yours. I have done telemarketing work for 2 years. Also have manager experience where i did office work as well. And are capable of doing this job.

  16. I have a 78 year old mother who has Alzheimer’s whom I take care of everyday. I am looking for employment that allows me to work from home.

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