DirecTV Hiring Customer Care Representative Work at Home

DirectTV currently is seeking work at home customer service representative through Asurion. This is a full time position.

Job Description:

The Customer Care Representative is responsible for providing an all-inclusive, comprehensive customer service experience for DirecTV customers. This includes using advanced technical knowledge to provide technical support for programming and/or equipment issues. You’ll answer a wide array of questions and provide education on complex issues, self-resolutions and offer value-added services. You’ll also need to be able to diffuse customer frustrations by providing solutions and determining service options.

Requirements

  • High school diploma or GED.
  • Minimum of 1 year of continuous and verifiable employment.
  • Must be able to type a minimum of 30 wpm.
  • Flexible to work all shifts as required (evenings, weekends, and holidays)
  • Able to attend each class of the 6-week training period.
  • Have a distraction free, ergonomically satisfactory work environment.
  • Meet all equipment/internet connectivity and phone requirements.
  • Pass a background and drug screen.
  • The ideal work-from-home team member is focused and organized, has experience in the call center industry, and loves technology and helping others.

Desired Skills:

  • PC and technical troubleshooting experience a plus.
  • Work at Home experience a plus.

Technology Requirements

  • Computer with the following requirements: Windows Vista or greater, 1 GHz Processor or greater, minimum 3 GB RAM, Internet Explorer, Virus Protection Software, Minimum 1 GB of available hard drive space
  • High Speed DSL or Cable Modem Internet Service (Speed should be at least 6.0 MB/s download and 786 KB/s upload)
  • Basic Residential Telephone Service – Analog or Digital (VOIP is not permitted)
  • Corded headset with a noise-cancelling microphone

If you are interested in this work from home job opportunity, please visit the job listing for more information and apply. Good luck!

2 thoughts on “DirecTV Hiring Customer Care Representative Work at Home

  1. Greeting
    Am interested in your Work From Home Program.I worked for Sprint for 12 years which include 6 years on the Work Form Home Program.mY # is 817-521-6671

    Thanks
    Clarence Helen Lover

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