Intermedia Hiring Remote Customer Support Agents

InterMediaIntermedia currently is hiring remote customer support representatives. This is a work from home full time postion for 40 hours per week with benefits.

Primary Responsibilities:

  • Provide remote support and troubleshooting to Intermedia Hosted VoIP Services customers.
  • Answer incoming phone calls from your assigned telephone queue.
  • Respond to incoming e-mail support requests.
  • Assist new clients with the voice on-boarding process including Local Number Porting (LNP) processes.
  • Recognize trends and report them to senior level engineers.
  • Find and document any new support issues, or product bugs.
  • Work with other team members to resolve active issues.
  • Providing excellent technical support and service to customers.

Required Skills:

  • 1 + years of experience in a call center environment in a technical support role.
  • Excellent analytical and problem solving skills with a strong sense of client commitment
  • Must be a self-starter with proven ability to work proactively and independently
  • Excellent communication (written and verbal) and interpersonal skills
  • Detailed oriented with good documentation skills
  • Ability to work in a team.
  • Knowledge of Basic Telephony, PBX phone systems, SIP, VoIP and Fax desired
  • Experience supporting IP Telephony
  • Experience troubleshooting VoIP environments
  • Experience configuring VoIP telephones
  • Working knowledge of PBX Call flows and phone provisioning.
  • Working knowledge of the Local Number Porting (LNP) process.
  • Understanding of inbound/outbound Caller ID and CNAM.
  • Basic understanding of ISP’s, LAN &WAN technology, including QoS.
  • Working knowledge of Networking, Routers, Firewalls, IP and working with ISPs required
  • Outgoing and vibrant attitude required. Interpersonal skills are a must.

Desired Skills:

  • College degree or equivalent experience.
  • Experience working in a virtual environment.
  • Professional technology certifications such as CCNA, CCNA – Voice, SSCA, SSVVP, etc.
  • Experience with Microsoft Exchange or VMware is a plus.

If you are interested in this work at home job opportunity, please visit the job posting here for more information and apply. Good luck!

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