NexRep currently is hiring work at home customer service agent across the United States. This is an independent contractor position. NexRep agents average about $15 per hour, with some agents exceeding $25 per hour. You will be able to work from your own home office and set your own schedule.

Requirements:

• The legal ability to provide services within the United States, residency within the United States, and no criminal record
• A Windows based computer, with the ability to read Microsoft Word, Microsoft Excel, and PDF documents
• Your computer must be plugged directly into your router; it may not use wireless
• High-speed Internet (minimum of 250 kpbs) that is not provided by satellite
• A USB, noise-cancelling headset
• Access to a landline or cell phone, but only during initial certification. When you provide services as an agent you will use your computer and will not need a phone.
• A quiet area, free of distraction, to provide services
• A printer

To apply you must fill out the online application form. Your form is typically reviewed within one week, and you will receive an email indicating whether or not there may be an opportunity for you with NexRep.

If you move forward you will then schedule a short assessment, where you will speak with a NexRep representative. Finally, if you are accepted after the assessment, NexRep will perform a background check. You will cover the cost of the background check, which is $25, though you will not be asked to do so until you have already successfully completed an evaluation form and assessment.

After passing the background check contractors are assigned to a certification class, in which you will learn how to operate the NexRep system and the information needed for your call type. At NexRep, certification is provided by a real person over the internet. all. Depending upon the call type, certification will take between 5 and 10 business days, with 3 to 5 hours per day. You must attend the entire certification course in order to be accepted as a NexRep agent.

If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good luck!

JPMorgan Chase currently is seeking Customer Service Advisor. This is a full time work at home opportunity. You must reside in the state of Pennsylvania.

Job Description

A Financial Service Advisor must provide personalized service via phone that will meet or exceed client and cardholder time and quality expectations. You must possess strong communication skills, be able to think quickly, and solve the day to day issues our cardholders may experience. This role will focus around execution of transaction inquiries, demographic changes/updates, be a service matter expert in client procedures, and be a cardholder advocate.

Job Requirements

• Minimum of one year of customer service, call center, or banking experience
• Must have an average of 12 months of job stability
• Have a high school diploma or GED.
• Excellent communication skills, both written and oral
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills, analytical skills, and detail-oriented
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

Work At Home (WAH) Requirements

• Dedicated work space must be within own residence. WAH Advisor is responsible for furnishing and maintaining a separate and safe work area at home. This includes providing an ergonomically suitable chair plus a desk, lights, grounded electrical outlets, smoke detectors and a fire extinguisher
• WAH Advisor must complete the JPMorgan Chase Telecommuting and Remote Work Agreement, Independent Worker Assessment and complete home inspection
• Telecommuting and WAH is not to be used as a substitute for personal obligations including availability for personal dependent care

Schedule: Upon being hired you will select an available schedule that is based on the business need.
Training: You will be required to attend 3-5 weeks paid, self-directed and facilitated training that includes Internet based modules (50%), virtual instructor led classroom learning (25%), and live calls (25%).

If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good luck!

DirectTV currently is seeking full time Customer Care Representatives. This is a full time position.  The Customer Care Representative is responsible for providing an all-inclusive and comprehensive service to DirectTV customers.

Job Requirement

•  High school diploma or GED.
• Flexible to work all shifts as required (evenings, weekends, and holidays)
• Able to attend each class of the 6-week training period.
• Have a distraction free, ergonomically satisfactory work environment.
• Meet all equipment/internet connectivity and phone requirements.
• Pass a background and drug screen.

Technology Requirements

•  Computer with the following requirements: Windows Vista or greater, 1 GHz Processor or greater, minimum 3 GB RAM, Internet Explorer, Virus Protection Software, Minimum 1 GB of available hard drive space
• High Speed DSL or Cable Modem Internet Service (Speed should be at least 6.0 MB/s download and 786 KB/s upload)
• Basic Residential Telephone Service – Analog or Digital (VOIP is not permitted)
• Corded headset with a noise-cancelling microphone

Knowledge/Skill Requirements:

• Minimum of 1 year of continuous and verifiable employment.
• Minimum 6+ months of recent and continuous customer service, retail, or call center experience preferred.
• Experience in a performance-managed environment preferred.
• Ability to multitask and prioritize in a fast-paced, conflict resolution environment.
• Ability to be effective in a light sales (informative upselling) environment.
• High level of PC navigation ability in a Windows environment with the ability to quickly learn client specific technical programs, and working simultaneously with multiple software applications and ability to learn internal and external systems to an expert troubleshooting level.
• Utilize available resources to ensure customer satisfaction and retention.
• Follow strict processes, including established scripting to avoid unnecessary out-of-the box steps.
• Excellent interpersonal, organizational and communication skills (both verbal and written) required.
• Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused virtual call center.
• Ability to get along with others, accept constructive feedback and exhibit a positive attitude.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to work effectively in a team environment and meet individual goals.
• Strong decision making and analytical abilities and deal with conflict resolution effectively.
• Ability to work and perform in a fast paced, virtual production environment within structured work guidelines.
• Must be able to type a minimum of 30 wpm.
• Ability to learn in an online training environment and adapt to changing work requirements.
• Must provide distraction-free and secure home office environment.

Desired Skills:

• PC and technical troubleshooting experience a plus.
• Work at Home experience a plus.

If you are interested in this work from home job opportunity, please visit the job listing for more information and apply. Good luck!

TRICARE and OptumHealth are currently seeking work-at-home provider services agents across the United States. This is a full time position.

Position Description:

The Provider Service Representative is responsible for assisting in the full range of provider relations and service interactions within UnitedHealth Group, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs.

Provider Service Representatives assist in the design and implementation programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.), and practice managers.

Other responsibilities include supporting those who direct and implement strategies relating to the development and management of a provider network, identify gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs, and may also be involved in identifying and remediating operational short-falls and researching and remediating claims.

Requirements:

High School Diploma/GED
1+ year previous healthcare industry experience
1+ year previous provider relations or provider relations support experience
Basic level (or higher) of proficiency with MS Excel, Outlook, and Word

Preferred Qualifications:

Bachelor’s Degree
Previous experience with MS Access

If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good luck!

WellPoint curently is seeking registered nurses to mantain their 24/7 NurseLine. These are telecommuting positions with both full and part-time schedules are available.

This position requires on-line pre-employment skills assessments. The assessments are free of charge and can be taken from any PC with Internet access. Candidates who meet the minimum requirements will be contacted via email with instructions. In order to move forward in the process, your must complete the assessments within 48 hours of receipt and meet the criteria.

As an RN in the NurseLine program, you’ll be focused on professional assessment of caller’s needs with accurate, concise documentation, access caller’s situation using established criteria and protocol, and provide callers with appropriate medical information.

Job Requirements:

• Current, unrestricted RN license from applicable state
• Med/Surg, ER, ICU or Telemetry areas
• Excellent oral and written communication skills; organized and motivated
• Strong computer skills
• Ability to be licensed in multiple states in a timely manner
• Professional certifications, knowledge of care management assessment techniques, and provider and community resource knowledge are a plus
• Telephone triage experience is strongly desired
• BSN a plus

Variable Hours Are Available Including The Following Shifts

• PT – Sat/Sun/Mon 10am to 6:30pm (32 hours/week)
• FT – Saturday/Sunday/Monday 8am to 8:30p, Fri/Sat/Sun 8pm to 8:30am, Mon-Thurs 11am to 9:30pm, Mon-Thurs 8pm to 6:30am (36 hours/week)

If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good luck!

Xerox Services currently is hiring work at home Inbound Call Center Representatives in the Schaumburg IL area. This is a part time position, and there is a possibility that it will turn into a regular position at the end of 6 months. Pay is $10 per hour.

The schedules available are below and are in Central Standard Time:

PT Schedules #1,

Monday – Thursday: 2pm – 8pm

Friday: 2pm – 7pm

Saturday: OFF

Total 29 hours

PT Schedule #2

Monday – Tuesday : 7am – 1pm

Wed: OFF

Thursday – Friday: 7am – 1pm

Saturday: 11:30 – 4:30

Total 29 hours

PT Schedule #3

Monday – Wednesday: 7am – 1pm

Thursday: OFF

Friday: 7am – 1pm

Saturday: 11:30 – 4:30

Total 29 hours

PT Schedule #4

Monday – Thursday : 7am – 1pm

Friday: OFF

Saturday: 11:30 – 4:30

Total 29 hours

Inbound Call center representatives May perform one or more of the following:

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Provides functional guidance, training and assistance to lower level staff.
• Provides assistance, training and troubleshooting support to lower level staff.
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
• Prepares standard reports to track workload, response time and quality of input.
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

If you are interested in the work from home job opportunity, please visit the job listing for more information and apply. Good luck!

Convergys currently is hiring Work From Home Customer Service Sales Representatives for Cell phone Wireless customer support. This is a full time position.

PRIMARY DUTIES AND RESPONSIBILITIES:

Customer Service Representatives of this position answers inbound customer service related calls to assist clients of a global wireless/cell phone service provider. Working independently in a work at home environment, calls will be heavy in up-selling and cross-selling products and services, verifying customer accounts, explaining/answering billing and other miscellaneous customer service questions.

DAY-TO-DAY JOB AS A CUSTOMER SERVICE & SALES REP:

• Greet customers in a courteous, friendly, and professional manner.
• Navigate through computer systems to access customer account information, billing information and troubleshooting procedures.
• Provide customers with troubleshooting assistance on product usage.
• Clarify customer requirements; confirm understanding of requirements or problem; Confirm customer understanding of the solution and provide additional customer education as needed.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain broad knowledge of client products and services.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent experience.
• One year customer service experience.
• Experience in upselling and/or cross selling preferred.
• Comfortable selling and meeting quotas.
• Excellent communication skills and attention to detail.Ability to develop customer rapport and overcome objectives.
• Strong customer interaction/soft skill experience with emphasis on closing sales.
• Ability to comfortably navigate in multiple windows based applications simultaneously.
• Tolerance to work in a repetitive, fast paced, high production work environment.
• Ability to remain calm under pressure and work independently.
• Willingness to rotate shifts, as needed.

WORK AT HOME ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:

Ability to perform light hand activity work at a dedicated home computer/telephone space with adequate work surface.
Work area must be quiet, free from background noise and distractions

TECHNICAL REQUIREMENTS:

• A PC that meets the requirements of the Home Agent platform. PC must have a vendor manufactured date less than six years in age. (Example: If today’s date is 1/1/2012, the PC manufacture date should be no older than 1/1/2006). You will be able to test your PC during the online application process.
• 3.0 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 3.0 GHZ) and 2 GB RAM and 12 GB of available hard drive space
• High speed Internet access (DSL or Cable only). An Internet Service Provider that Supplies 2 or more IP addresses OR an Internet Service Provider that supplies 1 IP address and is connected to a router.
• Analog headset with a built-in digital signal processor and a specified 8 GB flashdrive will be required upon employment.
• A telephone with a mute button to be utilized during training, team meetings, and individual coaching and technical support sessions.
• Power Bar/Surge Protector that is UL 1449 Recognized.

If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good luck!

Teleflora currently is hiring seasonal work-at-home agents to take floral orders. This is a Home Based part time position.

As a Seasonal Work at Home agent, you will answer inbound calls during the busiest times of the year-Valentine’s Day, Mother’s Day and Christmas. You can work all three holidays each year, or just one or two. The choice is yours-the more you work, the more you earn!

Training classes for the Mother’s Day season are currently being scheduled. All training is completed online in the comfort of your own home. You must be available to work a minimum of 20-25 hours per week during May 1st – May 15th. Please note that the May 8th – May 11th are very busy days that may require extended hours.

They are currently unable to accept applications from the following states: AL, CA, CT, IL, MA, NM, NV, NY,OR, RI, VT and WA.

Primary Job Responsibilities:

• Become familiar with products that Teleflora and Teleflora florists sell.
• Meet/exceed the daily, weekly and monthly key performance indicator goals
• Establish a high level of rapport and trust with our customers
• Use every customer contact to reinforce the Teleflora commitment to customer service

Knowledge/Skills/Abilities:

• Legally able to work in the United States
• High School Diploma or equivalent
• Previous telephone customer service experience is desirable
• If you have previous floral industry experience, please indicate in detail on your resume
• Excellent customer service, interpersonal and communication skills
• Excellent verbal and written skills including grammar and voice quality
• Demonstrates professional phone demeanor and attitude at all times
• Self-sufficient and dependable.
• Demonstrated ability to work independently in a virtual environment
• Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment
• Ability to identify, troubleshoot and resolve customer challenges
• Computer literate- the ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs

Compensation:

• Training: Paid at your state’s minimum wage per hour (12-16 hours training)
• After Training: $8.00 per hour. $250 bonus to be paid after completion of assignment per holiday.

Home Office Requirements:

***Required before training begins:

• Computer must be ‘hard-wired’ to modem or router, no wireless connections.
• Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls. Mute button and volume control required either on headset or phone. Basic phone line needed which does not include call waiting or voicemail
• USB headset/headphones for training webinars

***Required before hire:

• High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
• Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)

Computer Requirements:

• Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7 or 8.
• do not currently support Mac computers
• In addition 2 GB RAM is required.

If you are interested in the work from home job opportunity, please visit the job listing for more information and apply. Good luck!

teleNetwork currently is hiring work from home Technical Support Representatives in the states of Texas, Arizona, Colorado, Florida, Kansas, Utah, South Carolina and North Carolina.

This is a Work from Home position that will require you to provide and maintain your own equipment; specifically a Windows-based computer, reliable Internet service and USB Headset with microphone.

You will also need to be able to provide a quiet work environment, from which you will take calls. You will be held to the same standards as in-house techs and are expected to read and abide by the policy handbook. Any violations of company policies will result in the same actions as stated in the employee handbook.

You will be given tools to work with and it is your responsibility to use them appropriately and within company guidelines.

Qualifications:

• Exceptional customer focus with an emphasis on enhancing the customer experience
• Good oral and written communication skills
• Ability to handle a high volume of phone calls in a structured environment
• Proficient in Windows-based computer skills
• Previous work at home, customer service, call center, or internal helpdesk experience

Home and Network/Computer Requirements

• Dedicated space with adequate work surface. Work area must be free from background noise and distractions
• Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer);  1.5Mbps Download Speed & 0.5Mbps Upload Speed
• Skype compatible USB headset
• Network device capable of providing internet connection to 2 or more devices via Ethernet (DSL modem with router capabilities, router or switch)
• Desktop or Laptop PC (No Macintosh computers) with minimum 1GHz processor 1GB of RAM (Vista and Windows 7 must have 2GB)
• Windows XP, Vista or Windows 7 operating system
• Sound card and speakers
• 15″ monitor
• Functional webcam and microphone (software download instructions will be provided upon selection for interview).
• Windows Internet Explorer 7
• Java Runtime Environment 1.4.2
• Cisco VPN Client (software provided by teleNetwork)
• Virus and spyware protection software and a working firewall (Windows firewall is fine)
• Additional software programs which may be required including Adobe Acrobat reader.

If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good luck!

SiTEL currently is looking for Call Center Work at Home agents. As a Work@Home associate, customer calls will be routed to your home office. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting.

Benefits:

• Paid professional training attended from the comfort of your home
• Medical and dental benefits for full-time employees
• 401(K)
• Hourly based pay with possible incentive opportunities
• Vacation and holiday pay
• Paid through direct deposit or total pay card (debit card)
• Hired as an employee rather than independent contractor
• Full and part-time shifts available
• Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies.

Home Office Requirements

Your home office must be furnished with:

• A computer
• High speed internet (DSL or Cable)
• Home office free from noise, distractions and interruptions during your shift
• Telephone – analog or digital land line (strictly for work use during your shift)

Associates will need to provide an office that is noise and distraction free, because focusing on customers will be the number one priority during working hours. Be aware that common distractions may include interruptions from family members, cell phones, television, music, doorbells and pets.

Agent will work from their personal desk top computer.  Computer must meet the following requirements:

1. Operating system – Windows XP, 7, Vista – 32 or 64 bit
2. RAM – Minimum 1 GB
3. Processor Speed – Minimum 1.7 GHz or CPU with Dual Core or better
4. Free Space – 35 MB
5. Anti Virus – Norton/Symantec, McAfee or Avast

Requirements

• Prior customer service experience preferred
• Sales experience a plus; all projects will involve sales
• Self-motivated and able to work independently
• Excellent verbal and listening skills
• Professional and articulate voice
• Ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoy working in a fast paced, and at times, hectic environment while maintaining a professional attitude

If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good luck!