Enterprise Rent-A-Car currently is hiring Work From Home Rental Reservation Representative. You must live in Kansas City, Missouri. This position offers paid training, competitive benefits and discounts, and the flexibility of working from home.
Description:
Employees working from home as Rental Reservation Representatives will be handling inbound calls from Enterprise rental branches across the US and Canada, assisting customers with reservations, rates, and availability information.
Responsibilities:
- Reserve rental vehicles for Enterprise offices nationwide
- Provide excellent customer service to customers
- Consistently meet established performance and quality standards
- Locate and interpret complex information from a number of databases
- Communicate information considered unsatisfactory by customers in a tactful manner
- Handle multiple tasks (ie., talking with customers while accessing information in a computer)
- Offer alternatives and options to overcome objections
- Sell associated items
- Adapt to the differing needs of corporate, retail, or insurance replacement customers
- Adhere to shift assignments
- Accept repetitive work tasks
- Make outbound calls when appropriate
- Participate in virtual training, conference calls, and feedback sessions
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Qualifications:
- Must be at least 18 years old
- Minimum of 1 year customer service experience
- Minimum of 1 year sales experience, which could include up-selling experience
- Minimum 1 year work experience at the same employer
- Must be able to work 40 hours per week
- Must be able to work schedule with start times between 6am-12pm
- Must be able to work weekends (Saturday & Sunday)
Additional Skills Required:
- Ability to learn via live, instructor-led phone/conference call
- Able to learn quickly in a technical environment
- Computer literacy required – able to successfully navigate and maneuver across multiple applications simultaneously
- Knowledge of keyboard short-cuts, such as cut-and-paste
- Self-starter and disciplined; not easily distracted while working at home
- Ability to trouble-shoot and fix minor computer problems independently
- Excellent customer service, interpersonal, and communication skills
- Excellent verbal and written communication including grammar and voice quality
- Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence
Work From Home Requirements:
- Have permanent residence with a defined working space that is clean, ventilated and quiet working space with functioning smoke detector, fire extinguisher, and first aid kit
- Computer (PC, no Mac)
- OS Version: Windows XP SP3, Windows Vista, Windows 7, or Windows 8
- Computer USB Headset with Microphone or PC speakers and microphone
- High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements)
- Minimum up load speed of 1000 kbps (1.0 mbps)
- Minimum down load speed of 3000 kbps (3.0 mbps)
If you are interested in this work at home job opportunity, please visit the job listing for more information and apply. Good Luck!!